Shipping & Returns

Shipping Policy

At OneLuxes, we believe that luxury should come with ease. That’s why we’re proud to offer FREE worldwide shipping on all orders — no minimum spend required.

🌍 Shipping Destinations

We ship worldwide, including North America, Europe, Asia, the Middle East, and Australia. Wherever you are, we’ll bring elegance to your doorstep.

🚚 Processing Time

All orders are processed within 1–3 business days. Once your order is confirmed, you’ll receive a confirmation email with your order details.

⏱️ Estimated Delivery Times

Region Estimated Delivery

United States 7–12 business days

Europe 8–15 business days

UAE & Middle East 6–10 business days

Asia 7–14 business days

Australia & Others 10–18 business days

Note: These are estimated timeframes. Actual delivery may vary based on customs clearance, destination country, and carrier operations.

📦 Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number and link to monitor your delivery in real time.

❗ Delays & Customs

While we strive for prompt delivery, delays may occur due to high demand, weather, or customs procedures. OneLuxes is not responsible for any import duties or taxes imposed by your country.

💌 Order Questions or Changes

If you need to update your shipping address or have any questions about your order, please contact our support team within 24 hours of placing your order:
📧 care@oneluxes.com

❤️ Thank You for Choosing OneLuxes

Your satisfaction is our top priority. We're honored to be part of your style journey — and we promise to deliver beauty, elegance, and quality with every shipment.

Return & Exchange Policy

At OneLuxes, your satisfaction is our priority. If for any reason you're not completely in love with your purchase, we’re here to make the return or exchange process simple and seamless.

🛍️ Returns Eligibility

We accept returns within 14 days of delivery if:

The item is unused, unworn, and in its original condition
All tags, packaging, and accessories are intact
The item is not listed as final sale, clearance, or a personalized/custom product

🔄 Exchanges

We offer free exchanges for:

Wrong size
Damaged or defective items
Wrong item received

Exchanges must be requested within 14 days of receiving your order.

📦 How to Request a Return or Exchange

Email us at care@oneluxes.com with:
- Your order number
- Reason for return or exchange
- Clear photos if the item is damaged or incorrect
Our team will review and send you return instructions.
Once we receive and inspect the item, we’ll issue your refund or ship your exchange within 5–7 business days.

💰 Refunds

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to reflect in your account.

🚫 Non-Returnable Items

Final sale or discounted items
Beauty or skincare products
Items with hygiene seals broken or removed
Gift cards

🌍 International Returns

International return shipping is the responsibility of the customer unless the item is defective or incorrect. We recommend using a tracked service for your return.